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Terms of Service

Last updated August 13, 2026

The terms that govern your access to and use of Nova. Please read them carefully.

1. The Service

Nova provides a cloud-based, agentic workspace for teams, bringing a CRM, documents, tasks, and workflow automation together with an AI agent that helps you capture, organize, and act on your work. We refer to this software and the related websites and desktop application as the Service, and to Nova as we, us, or our.

By accessing or using the Service you agree to these Terms of Service. If you are using the Service on behalf of an organization, you agree on its behalf and confirm that you have authority to do so. If you do not agree, you may not use the Service. Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes. You are responsible for configuring your workspace, and for managing the members, permissions, and access within it.

2. Accounts

To use the Service you must create an account with a valid email address or a supported sign-in provider. You are responsible for keeping your credentials confidential and for all activity that happens under your account. Notify us promptly at [email protected] if you suspect any unauthorized use. You must be at least 16 years old to use the Service.

3. Restrictions

You agree not to, and not to permit anyone else to:

  • use the Service for any unlawful purpose or in violation of any applicable law or regulation;
  • copy, modify, reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent that restriction is prohibited by law;
  • resell, sublicense, or use the Service to build or offer a competing product;
  • attempt to gain unauthorized access to the Service, other accounts, or the systems and networks behind it;
  • interfere with or disrupt the integrity or performance of the Service, or upload malicious code or content;
  • use the Service to send unsolicited or unlawful communications.

We may suspend access that causes, or is likely to cause, significant harm to the Service or to other users.

4. Third-Party Applications

The Service can connect to third-party platforms such as Google (Calendar, Gmail send, and the Drive files you select), Microsoft (Outlook), Notion, and others. Those integrations are provided by their respective owners, and your use of them is governed by their own terms and privacy policies. You are responsible for the accounts you connect and for complying with those terms. We are not responsible for the availability, accuracy, or conduct of any third-party service, and enabling an integration is at your own risk.

5. Your Data

You retain ownership of the records, documents, tasks, comments, and other content that you and your team submit to the Service (Your Data). You grant us a limited license to host, process, transmit, and display Your Data solely as needed to provide and improve the Service and to power the features you turn on.

We do not sell Your Data, and we do not use the content in your workspace or your connected-integration data to train third-party foundation models. Our handling of personal information is described in our Privacy Policy, which forms part of these terms.

6. Payment

Some plans are offered for a fee. Where fees apply, you agree to pay them for the subscription you select, and, unless stated otherwise, fees are billed in advance, are non-refundable, and are exclusive of taxes, which are your responsibility. Paid subscriptions renew automatically for the same period unless you cancel before the renewal date. We may change our prices, and we will give reasonable notice before a change takes effect. A free version of the Service, where offered, is provided at our discretion and may change or end at any time.

7. Term and Termination

These terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these terms, if required by law, or to protect the Service or its users. After termination you may request an export of Your Data for a reasonable period, after which we delete or de-identify it, except where we must retain it to meet legal, accounting, or security obligations.

8. Warranties and Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. AI features generate output that can be inaccurate or incomplete, and you are responsible for reviewing it before you rely on it.

9. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amounts you paid us in the twelve (12) months before the claim, or one hundred US dollars (USD 100). These limits do not apply to liability that cannot be limited under applicable law.

10. Indemnification

You agree to defend and indemnify Nova against third-party claims, damages, and reasonable costs arising from Your Data, your use of the Service in breach of these terms, or your violation of applicable law or the rights of others. We will notify you of any such claim, and you may assume its defense with counsel of your choice, provided any settlement that affects Nova requires our prior written consent.

11. Intellectual Property

All right, title, and interest in the Service, including its design, software, features, logos, and documentation, remain the exclusive property of Nova and its licensors. These terms do not grant you any right to use our name, trademarks, or brand without our prior written consent. If you send us feedback or suggestions, you grant us a royalty-free right to use them to improve the Service.

12. General Terms

We may update these terms from time to time. When we make material changes we will post the revised terms on this page and update the "Last updated" date, and your continued use of the Service after that constitutes acceptance. Neither party is liable for delays caused by events beyond its reasonable control. If any provision is found unenforceable, the rest remains in effect. These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules.

The Service is provided by Scout Solutions Inc., a company registered in the State of Delaware, United States, with its registered office at 1111 South Governors Avenue #58233, Dover, DE 19904. Data is hosted and processed in the United States. Questions about these terms? Contact us at [email protected].

Privacy Policy

Last updated August 13, 2026

How Nova collects, uses, stores, and protects your data.

1. What This Policy Covers

This Privacy Policy explains how Nova (we, us, or our) collects, uses, stores, and shares information when you visit our website, join our waitlist, or use the Nova application (together, the Service). Nova is an agentic workspace for teams, combining a CRM, documents, tasks, and workflow automation with an AI agent. We aim to collect only what we need to run the Service, and to be clear about how it is handled. This policy does not cover the practices of third parties we do not own or control.

2. Information We Collect

Waitlist information. When you join the waitlist, we collect the email address and any name you provide, plus basic request metadata such as timestamp and, where available, the referring page.

Account information. When you create an account, we collect your name, email address, and authentication identifiers (for example, the Google account you sign in with).

Content you create. The records, documents, tasks, comments, and other content you and your team add to your workspace.

Integration data. If you connect a third-party account, we access only the data needed to power the features you turn on. When you connect a Google account, that is your Google account name, email address and profile; the calendar events we create, update and delete on your behalf; the email we send through Gmail when you ask us to; and the Drive files you select. See Integration Data and Google API Limited Use for the detail. We access this data only with your explicit authorization. You can disconnect an integration at any time.

Usage and device data. We collect limited product-analytics and diagnostic data (such as pages viewed, feature usage, IP address, and error reports) to operate, secure, and improve the Service.

3. How We Use Information

  • to provide, maintain, and improve the Service and its features;
  • to create and secure your account and authenticate your sessions;
  • to power the integrations and AI features you choose to enable;
  • to communicate with you about the Service, including waitlist and product updates;
  • to detect, prevent, and respond to security incidents, abuse, and technical issues;
  • to comply with legal obligations.

We do not sell your personal information, and we do not use the content in your workspace or your connected-integration data to train third-party foundation models.

4. Integration Data and Google API Limited Use

Data from connected accounts is processed only to deliver the specific feature you enabled. We store the minimum necessary to provide that feature, encrypted in transit and at rest with our infrastructure providers. Access tokens are stored securely and used only for the API calls the enabled features require. When you disconnect an integration, we revoke the token and delete or de-identify the data we held for it.

When you connect a Google account, Nova requests the following and nothing more:

  • Sign-in (openid, email, profile). Your Google account name, email address and profile picture, used to create and authenticate your account.
  • Google Calendar. We list your calendars so you can choose one, and we create, update and delete the events you approve in Nova, such as a follow-up agreed on a call.
  • Gmail (send only). We send an email only at the moment you press send on a message you have composed and reviewed in Nova. We cannot read, search, modify or delete anything in your mailbox.
  • Google Drive (per-file access). We access only the files you select through the Google Picker and the files Nova itself creates. We cannot see or access the rest of your Drive.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Specifically, we do not use Google user data for advertising of any kind, including targeted, personalized, retargeted or interest-based advertising. We do not sell or transfer Google user data to data brokers, information resellers or any other party. We do not use Google user data to determine credit-worthiness or for lending purposes. Google Workspace APIs are not used to develop, improve, or train non-personalized AI and/or ML models. Humans do not read your Google user data except where you give specific consent, where it is necessary for security purposes or to comply with applicable law, or where the data has been aggregated and anonymised.

5. How We Share Information

We share information only in these cases:

  • Within your workspace, where content is visible to members according to your sharing and permission settings;
  • With service providers (subprocessors) who process data on our behalf under contract, described below;
  • For legal and safety reasons, when required by law or to protect the rights, safety, and security of Nova, our users, or the public;
  • In a business transfer, in connection with a merger, acquisition, or sale of assets, subject to this policy.

6. Subprocessors

We rely on a small set of trusted providers to run the Service, including cloud hosting and database infrastructure, authentication, email delivery, file storage, product analytics and error monitoring, and, for AI features, large-language-model providers. Each processes data only as needed to provide its service to us. A current list of subprocessors is available on request at [email protected].

7. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used so we can improve it. You can control cookies through your browser settings, although disabling some of them may affect how the Service works. We do not respond to Do Not Track signals, and we do not use tracking for third-party advertising.

8. Data Security and Retention

We use industry-standard safeguards, including encryption in transit and at rest, access controls, and scoped credentials, to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and to respond promptly to any incident. We retain your information for as long as your account is active or as needed to provide the Service. Waitlist emails are kept until you ask us to remove them or they are no longer needed. When you delete content or disconnect an integration, we delete or de-identify the associated data within a reasonable period, except where we must retain it to meet legal, accounting, or security obligations.

9. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. Residents of California and other US states may have the right to opt out of the sale or sharing of personal information; we do not sell your personal information. If you are in the European Union or United Kingdom, we process personal data on the lawful bases of contract, legitimate interests, consent, and legal obligation, and you may exercise your rights of access, rectification, erasure, portability, and objection. You can update account information in the app, disconnect integrations at any time, and request deletion of your account and associated data by emailing [email protected]. We respond within the timeframe required by applicable law.

10. Children’s Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

11. International Users

Nova hosts and processes data in the United States. If you access the Service from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States and in other countries where our providers operate, which may have different data-protection rules than your own. Where we transfer personal data from the European Economic Area or the United Kingdom, we rely on appropriate safeguards, such as the European Commission’s standard contractual clauses.

12. Changes and Contact

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date, and we will communicate material changes through the Service or by email where appropriate. If you have questions about this policy or how we handle your data, contact us at [email protected], or by mail at Scout Solutions Inc., 1111 South Governors Avenue #58233, Dover, DE 19904, United States. This policy works together with our Terms of Service.

Data Use

Last updated August 13, 2026

The short version of the Privacy Policy: what Nova reads, what it never touches, and what it does with what it holds.

1. Nova reads only what you connect

Nothing reaches Nova until you connect an account, and a connected account is used only to deliver the feature you switched on. We store the minimum needed to run that feature, encrypted in transit and at rest.

Disconnect an integration and the token is revoked, and the data we held for it is deleted or de-identified.

2. Nothing is sent, filed or scheduled without your approval

Nova prepares work and waits. An email goes out at the moment you press send on a message you have read; a calendar event is created when you approve it; an issue is filed when you accept it. Nova does not act on your behalf while you are not looking.

3. Your workspace is not training data

We do not sell your personal information, and we do not use the content of your workspace or your connected-integration data to train third-party foundation models.

4. What Google access actually means

When you connect Google, Nova asks for four things and nothing more. Two of them are narrower than people expect, so they are worth stating plainly:

  • Gmail is send-only. Nova cannot read, search, modify or delete anything in your mailbox. It can send the message you wrote and reviewed, at the moment you send it.
  • Drive is per-file. Nova sees the files you pick through Google’s own picker and the files Nova itself creates. The rest of your Drive is not visible to it.
  • Calendar is listed so you can choose one, and Nova creates, updates and deletes the events you approve.
  • Sign-in uses your name, email address and profile picture to create and authenticate your account.

Nova’s use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.

5. Questions

Email [email protected]. For the full detail, including retention, subprocessors and your rights, read the Privacy Policy.